Contact Form

Select the Link to Template File to download the spreadsheet template to provide information regarding multiple invoices. Use the Attach File option to include spreadsheet when sending question.

Dispute Debit

Please use the following link for Debit information and select the Contact List for Debit Invoice Inquiries. This spreadsheet is also on the homepage of InvoiceInfo. The document will help you identify who to contact for further information regarding the debit. If you have further question, please use the option "Other" in the Combo Box using the Contact Us feature. http://www.navistarsupplier.com/Contacts/IACKnoxville_contacts.aspx

Short Pay

Please use your EDI820 (Electronic Remittance Advice) to identify your payments. The part number detail (part number, quantity, and unit price) is listed for every ERS invoice you are paid on a payment. You can use this information to determine the reason for your shortage. If the shortage is due to quantity, please email customer service by selecting the option "Other" in the Combo Box and provide a copy of the signed POD for further research. If the shortage is due pricing, please email pricingdebit@navistar.com. If you have further question, please use the option "Other" in the Combo Box using the Contact Us feature.

Bank Change

Please contact your category manager to have any banking updates made. If you have further question, please use the option "Other" in the Combo Box using the Contact Us feature.

Remit Change

Please use the option "Other" in the Combo Box using the Contact Us feature. You will need to include your vendor number and the email/emails that need to be changed when receiving the email remittance.

No Remit

Please ensure that the email remittance did not go into your SPAM folder. Once you confirm that the email did not get sent containing the remittance, please use the option "Other" in the Combo Box using the Contact Us feature. You will need to include your vendor number and the amount of the remittance.

Invalid Invoice on Remit

Please use the remittance advice to identify payment references. The part number detail (part number, quantity, and unit price) is listed for each ERS invoice you are paid. For ERS (Evaluated Receipt Settlement) vendors, the ASN/BOL is used as the Invoice Number. If you have further question, please use the option "Other" in the Combo Box using the Contact Us feature.